Resources
Connecting Hearts, Healing Souls
Resources
On this page you will find various useful resources to help you throughout your journey with us.
FAQ's
We encourage you to select a counsellor who specializes in your primary concern. All of our counsellors have years of experience working with a variety of therapies and treatment goals, and your counsellor will be able to assess and discuss which therapy would be best for you throughout your sessions. Our professional therapists each have a host of therapeutic tools needed to facilitate change in your life, and are happy to discuss your expectations during your first session.
No preparation is needed for the first session. The therapist will invite you to sit wherever you feel comfortable, and will orient you to the online counselling video application provided. Together you will review the counselling process (confidentiality, therapist background, what brings you to counselling) and the therapist will address any questions that may come up for you at that time.
We hold confidentiality to the highest regard within our practice. Everything that is said before, during, and after session will not be communicated to anyone without your written consent. We will not disclose your affiliation with our practice in any way without your written consent. Any written client identifying information will be encrypted and stored behind two locks when unattended. All online sessions are encrypted and password coded. There are four limits to confidentiality where we are bound to disclose information:
- When there is an imminent risk of you physically harming yourself or others
- When there is a suspicion or disclosure of neglect/abuse involving a vulnerable person or child
- When a client’s records are subpoenaed by court order
- When there is a medical emergency in office, we will contact emergency services on your behalf should you be unable to respond.
To allow for other clients to schedule into our busy time slots, we ask that you contact us as soon as possible when you are unable to make a session. We offer online/phone counselling should you prefer or be unable to attend session in person. If you are unable to make an appointment within 48 hours notice, the full session fee will be charged to ensure fairness for you, your therapist, and other clients.
The frequency of sessions depends on your unique needs and goals. Your counsellor will work with you to determine the most suitable schedule.
Our counsellors are licensed and experienced professionals with expertise in various specialties. You can learn more about each counsellor’s qualifications on our website.
No, you do not need a referral to schedule a counselling session with us. You can book directly through our booking page.
Insurance coverage for counselling varies. Please check with your insurance provider or contact us for information on coverage options and assistance with insurance claims.
FAQ's
We encourage you to select a counsellor who specializes in your primary concern. All of our counsellors have years of experience working with a variety of therapies and treatment goals, and your counsellor will be able to assess and discuss which therapy would be best for you throughout your sessions. Our professional therapists each have a host of therapeutic tools needed to facilitate change in your life, and are happy to discuss your expectations during your first session.
No preparation is needed for the first session. The therapist will invite you to sit wherever you feel comfortable, and will orient you to the online counselling video application provided. Together you will review the counselling process (confidentiality, therapist background, what brings you to counselling) and the therapist will address any questions that may come up for you at that time.
We hold confidentiality to the highest regard within our practice. Everything that is said before, during, and after session will not be communicated to anyone without your written consent. We will not disclose your affiliation with our practice in any way without your written consent. Any written client identifying information will be encrypted and stored behind two locks when unattended. All online sessions are encrypted and password coded. There are four limits to confidentiality where we are bound to disclose information:
- When there is an imminent risk of you physically harming yourself or others
- When there is a suspicion or disclosure of neglect/abuse involving a vulnerable person or child
- When a client’s records are subpoenaed by court order
- When there is a medical emergency in office, we will contact emergency services on your behalf should you be unable to respond.
To allow for other clients to schedule into our busy time slots, we ask that you contact us as soon as possible when you are unable to make a session. We offer online/phone counselling should you prefer or be unable to attend session in person. If you are unable to make an appointment within 48 hours notice, the full session fee will be charged to ensure fairness for you, your therapist, and other clients.
The frequency of sessions depends on your unique needs and goals. Your counsellor will work with you to determine the most suitable schedule.
Our counsellors are licensed and experienced professionals with expertise in various specialties. You can learn more about each counsellor’s qualifications on our website.
No, you do not need a referral to schedule a counselling session with us. You can book directly through our booking page.
Insurance coverage for counselling varies. Please check with your insurance provider or contact us for information on coverage options and assistance with insurance claims.
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Our Team
Our team of dedicated coaches and counsellors brings a wealth of experience and compassion to support you. Start your healing journey today.
